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Our 30-day Returns Guarantee
Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item--see our Refunds Policy. Please note: we can only accept the return of opened items if they are faulty.
We are unable to exchange items that are not damaged, defective or incorrect (however, click here to find out what to do if you have received a damaged, defective or incorrect item).
Please follow the steps below to enable us to process your refund efficiently:
- fill out the back of the delivery slip giving the reason for the return
- if you do not have the original delivery slip, please send us a note detailing the reason for return. This note must include your order number, which you can find in emails we send to you regarding your order
- wrap the item securely in its original packaging (if any) with all warranty cards, licences, manuals and accessories
- send the package to the address below:
Office-chair-uk.com Returns Department
Chellgrove (UK) Ltd
134 County Road
Hampton Vale
Peterborough
PE7 8ET
United Kingdom
- please note that we cannot accept returns if you deliver them to us by hand
- we will notify you via email when we have processed your return--this may take up to three weeks
- for your protection we recommend that you use a recorded-delivery service if the value of the return is more than £50.
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