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Our Refunds Policy
How Refunds Are Calculated
Gift Refunds
Gift Certificate Refunds
This page describes how we calculate refunds and outlines our policy on gift refunds and gift certificate refunds. Our refunds policy does not affect your statutory rights. Some notes about refunds:
- When you send your item back to us, we'll process the returned item then notify you via email of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us. We will also refund the cost of giftwrapping and other services provided to you in connection with your purchase, where applicable.
Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
- where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
- where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
- we will refund only standard (Airmail) postage charges for items delivered outside the UK
We will not refund the cost of giftwrapping, delivery and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.
Items returned under the 30-day returns guarantee
Where you are withdrawing from your purchase between seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of giftwrapping, delivery or other services provided to you in connection with your purchase.
If you return a gift purchased for you at Office-chair-uk.com, you'll receive a gift certificate for the value of your return, which you may use as part or full payment for future purchases from our website. Your gift certificate will be posted to you at the address to which the original gift was delivered--and don't worry, we won't let the person who sent you the gift know about your return.
Please remember that normal returns criteria apply and that the refund will not include the cost of returning the item to us or giftwrapping costs unless the return is due to an error on our part.
Note: if the gift-giver didn't tell us this was a gift when they purchased it or it wasn't dispatched directly to you, we'll send a refund to the gift-giver and he or she will find out about your return. To find out if your gift-giver told us it was a gift, check the packing slip that came with the order for either "We hope you enjoy this gift" or "This delivery represents part of your gift".
If you return an item for which you used a gift certificate as part or full payment, we will refund the gift certificate portion to your gift certificate account and any non-gift certificate portion to the card used for the original transaction.
Gift certificates connected to specific promotions are generally non-refundable. See terms and conditions for individual promotions.
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