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Our Office Chair business is blessed with many Perfect Customers who have purchased from us and continue to refer new business to us. Our Perfect Customers find that we offer exactly the products they want, at the right price, and with the right level of service. I have written this page in honour of our Perfect Customers - you are the reason for our success. I invite new visitors and returning customers alike to read this page. I hope that you will recognise yourself here.
- Bola Egunjobi, for Chellgrove Office Chairs.
The Positive Qualities, Characteristics,
Attributes & Talents of Our Perfect Customers:
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We Choose For Our Perfect Customers
To Expect Us To:
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- Are in the market to buy one or more Office Chairs
- Are buying for a home office, computer room or small/medium sized business
- Are able to describe exactly what they want
- Are decisive. Have clarity and focus
- Appreciate and take our advice
- Give us ideas & suggestions to better fulfill their present and future requirements
- Only want a supplier who is a Perfect match for their requirements
- Want good quality at a bargain prices, but not at an unreasonably low price
- Want fast delivery
- Pay promptly, fully, all the time
- Accept our profitability
- Want us to be successful and to make a profit
- Want good quality customer service
- Know that we provide a very good quality service and that we go the extra mile
- Raise any issues through the appropriate channels
- Are patient and understanding, and allow us to resolve any problems and issues
- Value our time and theirs
- Always say "Thank You"
- Encourage us
- Give us feedback on our products and service when requested
- Write us testimonials when requested
- Praise us to anyone and everyone
- Refer other Perfect Customers to us
- Come to us first when they want another new Office Chair(s)
- Are happy, fulfilled, content & positive
- Are peaceful, calm and kind
- Are collaborative
- Are open-minded
- Are reliable
- Are sincere
- Consistently demonstrate integrity, loyalty, honesty
- Accept that our staff can serve them personally Mon-Fri, 9am-5pm, and that we can take emails & online orders etc 24 hours/day, 7 days/week
- Have realistic expectations of what can be achieved, and when
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- Sell Office Chairs (We may choose to add related items later)
- Sell a small range of very high quality Office Chairs
- Sell Office Chairs that are ergonomic, comfortable and fit for purpose
- Show the features, functions and benefits of our Office Chairs very clearly, succinctly and in a readable, enjoyable way
- Price our chairs reasonably
- Never knowingly undersell them - what we describe and show is what they get
- Return phone calls and emails within one working day
- Deliver their Office Chairs on time
- Be able to deliver to any part of the UK mainland. And on request, further afield including Ireland and the EC at a reasonable delivery cost
- Keep them informed about the status of their order
- Allow customers who can visit us to see the Office Chairs before they purchase
- Ensure that their Office Chairs arrive undamaged and securely, attractively packed
- Sometimes give them positive surprises
- Often exceed their expectations
- Make a profit, whilst providing customers with value for money
- Enjoy what we do and benefit profitably from it
- Work only reasonable hours and take holidays
- Have a system that takes messages when we are unavailable
- Be referred to them by someone they trust
- Contact them when we have other offerings that might interest them
- Ask them for referrals, testimonials and feedback
- Act professionally
- Be honest, loyal, supportive, helpful, positive, prompt and calm in all of our dealings
- Treat them with curtesy
- Be very knowledgeable about our products, market and industry
- Gradually expand our product range, for example to include Office Desks, Massage Chairs, Lounge Chairs etc
- Review our Strategic Attraction Plan regularly
- Maintain the vision of our Perfect Business
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Our Perfect Customers are the reason we remain in business. They make our days enjoyable. And they inspire and motivate us to find quality Office Chairs that satisfy their needs. They make us profitable and successful.
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Here Are The Things That Make Our Perfect Customers Tick:
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- They are clear about what is most important in the world to them
- Their business, and what it is doing for them, is very important to them
- They value and appreciate their lives, livelihood, and families
- They are kindhearted, warm, open and calm
- They appreciate a comfortable, ergonomic workspace
- The most important people in the world to them are their families, their loved ones, their friends and their colleagues. And they appreciate and are grateful for everyone and everything else
- They are committed to positivity, peace and happiness
- They love their lives: playing a role, taking part, being involved. They enjoy the process more than the result.
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If you have found yourself on this page, then I welcome you with open arms as our Perfect Customer.
And to thank you for reading about our Perfect Customers, I would like to offer you a discount on your next purchase from us: Just enter the text "PerfectCustomer" when you are asked for a Promotion Code while placing your order online, and a 3% discount will automatically be applied to your purchase. (Remember the large "P" and large "C" when you enter "PerfectCustomer".)
This Promotion Discount cannot be combined with any other offers. It is available for a limited time only, so please hurry.
- Bola Egunjobi. For Chellgrove Office Chairs.
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