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At Chellgrove Office Chairs, we are continuously striving to exceed our customers' expectations wherever we sell. And we are succeeding! We believe that the seller should bear the risk if something goes wrong with your purchase - not the buyer.
You cannot make a mistake when you buy a Chellgrove Office Chair: The sale is not complete until you are satisfied. We have shown the comments from some of our clients on this page.
Please click here to give us your feedback.
Caroline W. in North Yorkshire, 22 January 2008
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"My daughter's chair arrived today and it's perfect. Thank you. I didn't get a call in advance of its delivery but my kind neighbours took it in for me. She's delighted with it and the colour is perfect."
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Caroline W. bought:
The PS900 Teenagers Computer Chair (with small backrest) upholstered in .
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Yewande P. in London, 22 January 2008
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| "Thank you so very much for all your assistance in the selection of my new chair from your company. The chair is beautiful, comfortable and very good quality. I am simply loving it every minute. I will definitely recommend you to my friends and colleagues." |
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Elizabeth L. in Northamptonshire, 23 December 2007
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| "Arrived safely, thank you." |
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Alexander W. in Leicestershire, 30 November 2007
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| "Received thanks - great chair - great service - excellent web site!!!." |
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Michael S. in London, 12 November 2007
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| "I have taken delivery [of the chair] today and have confirmed receipt on our ordering system. I am very pleased with the chair. Please allow me to thank you for your efficient and helpful handling of this process. I have passed on your kind provision of a discount code to our procurement office." |
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Shan M. in Newport, 12 October 2007
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"Thank you for your response today and over the last few days.
"I remember when I originally bought the three gorgeous office chairs how thoughtful and kind you were about my upheaval in moving house, to get the chairs to me at a time that suited my convenience. You efficiently updated my entire arrangement with you, without fuss, when through no fault of mine my moving date was changed by my vendor at the last minute.
"Your service when the chairs arrived was fast and attentive. Most companies, if an outside delivery courier makes a mistake, plunge the
client into weeks of effort to get it sorted out. You fixed it within 48 hours and I had my goods in completely reasonable time in spite of a delivery problem. |
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"Six months later when I needed to return to you about a broken part I felt confident that I would be treated with courtesy and consideration, and my confidence in you has been completely justified. You returned my contact promptly, and then called me again! There was a thorough discussion of the problem. The ticklish but necessary issue of whether I might have assembled the chair incorrectly was handled thoroughly but with immense tact. There has been none of the all too common 'blame the client' strategy to avoid responsibility. A new part has been despatched and I remain delighted with my elegant, ultinately comfortable chairs.
"For a family who all work long days on the net running an online school, these chairs are a key resource for our productivity and
personal comfort. But luxurious and ergonomic design would be useless without your point of contact efficiency.
"Thanks for all your effort to look after me." |
Eddie M. in Sunderland, 10 October 2007
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| "Just wanted to say thanks for a great service. I received my order on the day as quoted, and I have to say I'm extremely happy with the quality of the product. Great value for money and great service. A rarity it seems these days. Best wishes to the company." |
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Harry S. in Oxfordshire, 03 October 2007
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| "Having ordered it yesterday, it arrived today at 11am. It is a lovely chair and thank you for your speedy response." |
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Anne T. in Lancashire, 20 September 2007
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| "Just to let you know that the chair was safely received 1st thing this morning. It is absolutely beautiful! The personal service from you from the first stage of the order process to despatch is second to none. Best wishes." |
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John H. in Lancashire, 03 September 2007
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| "Thank you for your prompt reply and refund for the chair. Although the chair arrived damaged your service has been efficient and courteous. Thank you." |
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Carol W. in Brighton, 29 August 2007
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"Just to let you know that the chair has arrived today as promised by you. I would like to take this opportunity to say how satisfied I am with my experience shopping with your company. I am more than satisfied with my purchase and would like to thank you personally for making it so friendly to shop with you on line and keeping me well informed as to the progress of my order. I am well impressed. I do a lot of shopping on line, most are a lot to be desired.
"I will highly recommend your company to friends and relatives." |
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Jacqui M. in Surrey, 29 August 2007
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| "Many thanks for the excellent service. Chairs arrived today safely." |
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Stuart C. in Fife, 27 July 2007
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| "Chair received, thank you. Customer service excellent!! Makes a pleasant change nowadays." |
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Janet Y. in Hertfordshire, 26 July 2007
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"We are very pleased with our chair, it is beautiful to look at and extremely comfortable to sit on and the quality of make and design is exceptionally good.
"Thank you for your prompt and efficient service." |
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John L. in Hampshire, 02 July 2007
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| "You were kind enough to send me a splendid diary for referring [my colleague] to you to satisfy her need for a comfortable desk chair. I have no difficulty recommending Chellgrove to anyone because you run an extremely efficient organisation, and doing business with you is a delight because of your friendly service. Thank you again." |
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Graham H. in Norfolk, 20 June 2007
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"I am absolutely delighted with my purchase of the HM-Elizabeth - Low Back Soft Curve Executive Office Chair. It arrived at 2.30pm and was in use by 3pm! The quality is superb and although I am unlikely to need another office chair for my home I will certainly pass your name on to people who are looking for chairs.
"As I said when we spoke I found your website easy to navigate and the only one that mentioned the need for PU castors for wood floors. Many thanks for the prompt and very efficient service." |
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Tim C. in Hertfordshire, 19 June 2007
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"A belated note to thank you for your efforts in ensuring that we had a smooth and timely delivery. Its a shame that more internet sales experiences cannot be as friendly and efficient as this.
"We have had our chair (BRISTOL Synchronised Leather Office Chair) for a month now and have not been disappointed. Very comfortable, good support for the lower back and looks great. The softer wheels that you recommended have also not marked our new wooden floor.
"For your information - Parcel Force called my wife at work and were also very helpful. Thanks again." |
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Robbie C. in Hampshire, 12 June 2007
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"Seldom have I encountered the exacting level of customer service offered by Chellgrove. From assisting with my initial confusion in how to set up the [first] chair, to returning phone calls and follow up emails, the swift, courteous resolution of enquiries with a desire to see the customer satisfied is almost unequalled.
"I now work from a home office the majority of the time and have just placed an order for a second, heavy duty executive chair. Once again the service has been swift and positive. I wholeheartedly recommend Bola and his team to anyone who appreciates a first class service at a competitive price." |
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Marie C. in Middlesex, 11 June 2007
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| "I just wanted to thank you for my order which was dealt with very efficiently. The chair is very good quality and comfort able, and just what I required for our home office. Once again, many thanks." |
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William M. in Banffshire, 07 June 2007
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"Thanks for your email. The chair arrived on Tuesday as you said it would. Thanks. It's very good to deal with people who keep the customer informed, do what they say, and deliver on time. I put the chair together yesterday and I am well pleased with it in fact I'm sitting comfortably on it whilst I type this message.
"This was a one-off purchase but if I hear of anyone looking for office furniture I'll be happy to make a recommendation." |
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Valerie T. in Sussex, 29 March 2007
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"Thank you for your help, earlier. Am now sitting in my chair. It's very comfortable and I love the tilt mechanism.
"I've read this email and shall keep it for future use.
"Many thanks again. You've been wonderful to deal with." |
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David W. in Essex, 23 March 2007
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| "I have received the replacement seat this afternoon and fitted it to my chair. I am very pleased with the chair's quality and comfort. Thank you for such an excellent and speedy service." |
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Steve B. in Yorkshire, 13 March 2007
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| "Many thanks for the prompt and efficient service I received when I purchased my cream comfy reclining chair from your goodselves. The chair was delivered as arranged and I am highly delighted." |
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Nick E. in Cornwall, 11 March 2007
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"This is to say how very pleased I am with the quality and comfort of the GA22 chair and to thank you for the exceptional service that I have received.
"I ordered the chair one afternoon and it arrived the next business day as promised. The replacement part I needed was also sent straight away, with no fuss. Everything was very well packaged and secure. Informative e-mails at each stage added to the sense of confidence in your organisation. Above all, you could not have been more helpful in giving me advice and sorting things out when I had questions or a problem.
"I am a Business Psychologist and in my opinion your ability to provide a good quality product combined with real business efficiency, a friendly, helpful nature and a genuine desire to really please your customers is a great example to others. Thank you for providing me with a great chair for my new office and in making me feel a genuinely valued customer." |
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Robert M. in Kent, 06 March 2007
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| "I just wanted to say thank you for the excellent service that I received from your company. My chair arrived safely this morning and I am pleased to say it has met my expectations. Thank you again and I shall make a note of your web site for future reference." |
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Suzette J. in Surrey, 18 February 2007
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| "Thank-you, I received the chair on Friday and am very pleased! Thank-you for your regular contact, I will recommend your company to my friends and family." |
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Mari B. in Wiltshire, 17 February 2007
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| "The chair arrived safely on Friday and I am writing to say how pleased I am with the quality and value for money. Thank you!" |
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Mo O. in Kent, 08 February 2007
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"I just wanted to write and say thanks for my new (Mesh Y Cream Leather) chair and your service.
"First of all, the chair is excellent, especially given its comfort, style and build quality. I am very pleased and am happily working at home in my new office set up.
"Secondly, your service was excellent and you really are a credit to small businesses. I certainly recommend your chairs and service to anyone thinking about buying a chair to buy from you as opposed to certain high street or on-line organisations. What's really important in working at home is getting the right chair and you have exceeded my expectations for the price!" |
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Ben M. in Leicestershire, 04 February 2007
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| "Just to let you know that I'm pleased with my chair and I will be recommending your company in the future as I have never received such a good customer service from an internet company. So thank you very much." |
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John N. in Northumberland, 29 January 2007
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"Just a note of thanks for the very efficient despatch and delivery of the office chair which I ordered. I was very impressed with the speed with which the order was handled and the fact that it arrived here exactly as you said it would. (By Saturday for an order which was only placed on Thursday). Also it was very well packed. All in all a very professional goods supply -- and I am sitting on the product as I type this E mail!!
"Thanks again and I have already mentioned your busines to a colleague at work." |
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Emrys F. in Glamorgan, 27 January 2007
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| "Received chair Saturday [as requested]. Excellent service." |
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Julie E. in Kent, 26 January 2007
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| "Thank you for a lovely computer chair. I am delighted with it and the service you provided. It is a real treat to receive such personal service." |
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Owais S. in Essex, 14 January 2007
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"I just wanted to write a short note to thank you for the excellent service I have received from Chellgrove. I ordered my chair on Friday night last week. It was despatched Monday and I got it Tuesday morning! Such efficient service is increasingly rare in the world of online shopping.......... You really exceeded my expectations!
"I am really pleased with the chair. It is everything I expected of it. As I've only bought it for my own personal use at home, it is unlikely I would need to purchase too many more chairs in the near future. However, I would have absolutely no hesitation recommending your company to anyone who is after an office chair of any type.
"Keep up the good work, and I wish your business every success!
Thanks again." |
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Andy G. in Wiltshire, 12 January 2007
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| "My chair arrived as advised, I am sat in it now, it's great. Thanks for the excellent service." |
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George F-C. in Hampshire, 10 January 2007
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| "Brilliant, just got in and found it waiting in my porch. 24hr service. WOW! has the world taken on a New Year resolution. Thank you." |
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James E. L. in Middlesex, 17 December 2006
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| "Thank you for selling me a really great chair. I love it." |
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Graham T. in Northamptonshire, 14 December 2006
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| "Thanks for the confirmation, Bola. Love your site by the way, easy to use and navigate. Have a good Christmas and I hope the chair makes my partner's Christmas." |
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Tim L. in Leicestershire, 09 December 2006
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| "Many thanks for all of your help today. We have ended up with a superb chair at a fantastic price. It was a pleasure to deal with somebody who was prepared to take time with his customers and to be genuinely concerned that we bought the most appropriate chair for us. If I come across anybody in the market for an office chair I'll have no hesitation in recommending them to you. Keep up the good work." |
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Morag R. in Isle of Skye, 04 December 2006
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| "I have received the office chair very promptly and I am very pleased with it and will inform my friends and work colleagues about you! Thank you for such good service." |
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Joanne H. in Yorkshire, 13 October 2006
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| "Just wanted to drop a line to say how pleased I am with the service I received from Chellgrove. My partners office chair arrived early and in excellent condition last Saturday morning! He is thrilled to bits with it. Thank you and I will definitely recommend you to all my friends and work colleagues." |
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Aaron G. in Carlow (Ireland), 12 October 2006
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| "Chair received and very pleased. I will certainly recommend your products and service to colleagues." |
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Stephen E. in London, 06 October 2006
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Friday October 06:
"The chair arrived as promised and looks great.
Thanks again for the great service you provided, I'm sure your company will prosper with the customer service you provide your customers."
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Friday September 29:
"Thank you for your email this afternoon informing me of my pending delivery.
As I mentioned on the telephone, this is a Birthday present and your ability to deliver before next Tuesday is of great help.
"I must also thank you for the updates you have provided during the processing of my order, it's nice to know customer service still exists!
"I would have no hesitation in recommending your Company to both friends and my employer.
I look forward to dealing with you and Chellgrove again in the near future." |
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Mark O'B. in Harrogate, 06 October 2006
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| "Thanks a lot. Great service, chairs are superb." |
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Jon N. in Lincolnshire, 05 October 2006
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"Thank you for your e-mail, and thanks again for the excellent service. The ordering process was professional and simple. The delivery options were most handy, and the actual delivery came well on-time AND packed PROPERLY!
"I would obviously recommend your Company to anyone accordingly. Word-of-mouth is perhaps the most effective advertising tool, so I shall start blabbing a.s.a.p!
"Thanks once more. Chair as expected. Great service. Courteous too." |
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Barbara B. in Barnsley, 19 September 2006
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| "We received the chair yesterday, Monday 18 September. It is a nice chair. We do not have a business, the chair is simply for my use. I do a lot of work on my computer and wish to sit in comfort! Thank you for your prompt attention." |
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Noble B. in Cumbria, 18 September 2006
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| "We received the base seat and the mechanism handles for the TJ733/Red office chair as promised. It came in perfect condition. Sorry for the inconvenience and the extra cost to you. We totally blame the carrier for the damage, and if we need further orders we would not hesitate to order from your company in the future." |
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Mark M. in Sheffield, 16 September 2006
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| "Thanks. Very happy so far with the comfort and quality. Like I say, colour seemed different on web picture but overall very satisfied. Thanks and I'll recommend your site to all my friends also. Cheers." |
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Dan S. in London, 15 September 2006
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| "Received the chair with thanks - it seems to be the right height and considerably more comfortable than my last!" |
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Nigel N. in Cambridgeshire, 04 September 2006
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| "Just to say thank you. The Chair is very very nice and comfortable. It looks and feels sturdy and I am sure will last many years. Once again thank you." |
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Patrick B. in Nottinghamshire, 24 August 2006
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| "This is the first email at my computer using my new chair. Order received as promised in LESS than 24 hours. During assembly I initially thought that the screws had been omitted -- a problem that seems to be common from reading your testimonials -- but then realised that they were 'in situ' on the chair. This is a far more sensible arrangement than having the usual plastic bag containing a jumble of different sized screws. Excellent service, than you." |
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Bryn H. in Hampshire, 17 August 2006
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| "[This is] A short note to acknowledge safe delivery of the office chair and to express my delight with the product. I will indeed retain the e-mail for future reference!" |
When we asked Bryn if we could use his comments above as a customer testimonial, he replied immediately to give us the following:
"Having found my preferred office chair on Chellgrove's website I telephoned them to clarify some queries that I had about the product. My main concern was not being able to sit in the chair before I bought it, but their fair and simple returns policy soon put my mind at rest. A convenient delivery date was arranged with ease, which was followed up with e-mails to confirm my purchase, advise me of the despatch date and allow me to track the delivery status of my order online. Altogether Chellgrove provided a professional service and I highly recommend them." |
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Jeni F. in Cornwall, 09 August 2006
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"I am writing this e-mail sitting in my new office chair. Thank you so much! Everything you promised, you delivered! I am happy to recommend you for excellent products, communications and service. Should I, or my friends/colleagues, require office chairs in the future, your site will be my recommendation.
"Thank you so much - I am delighted." |
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Dominic C. in London, 26 July 2006
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| "It arrived this morning thanks. The chair is now assembled and is very comfortable." |
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John L. in Kent, 25 July 2006
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| "I just thought I'd write a note to say thank you. The chair is great - comfortable, stylish, and well made - and your service was excellent. The chair arrived exactly as you indicated, and I was using it almost instantly. I will certainly recommend your company to colleagues and friends." |
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Jo R. in Bristol, 25 July 2006
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| "Chair received in good order. Thank you, I may have to take you up on the repeat order discount as my Husband has taken a fancy to my chair." |
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Raymond T. in Essex, 25 July 2006
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| "Fantastic - chair arrived as promised (great service, and an excellent quality product). Thanks." |
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Lynn B. in Twickenham, 13 July 2006
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| "My chair arrived today and I am very pleased. I will certainly recommend your company and products to my contacts." |
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Graeme W. in Essex, 11 July 2006
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"I have just received my Red Leather Office Chair (Red Ergonomic MESH-Y) and I have to say I am highly delighted with the quality of the product and the very prompt delivery.
"I would have absolutely no hesitation in recommending your company to anyone requiring an office chair. Especially at your extremely competitive prices." |
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David F. in Crawley, 10 July 2006
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| "Nice product, well packed. Thanks arrived Monday as promised and am very pleased!" |
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Veronica T. in Manchester, 04 July 2006
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| "I have realised that the screws were attached to the seat of the chair. There is no need to send extra screws. I am very pleased with the quality of the chair and will definitely recommend your company." |
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Olive S. in Carmarthenshire/Sir Gaerfyrddin, 29 June 2006
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"Thank you very much for the prompt delivery of the Cream Leather Office Chair that I ordered from you on Saturday evening 24th June 2006 and received Tuesday 27th June at around 9.30am. Also for the missing screw caps which I received by return of post on Wednesday morning 28th June. Very good service.
"I am very pleased with the chair. We had no trouble assembling it and I would have no hesitation in recommending you and your company to anyone." |
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Karen M. in Attleborough, 27 June 2006
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| "Very pleased with the chair - managed to find the 'screws' in the end and all in place and looking good - thank you - I managed to put it together myself, which should be passed onto future female purchasers as its easy to assemble!" |
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Ted E W. in Cleveland, 27 June 2006
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| "The chair was delivered about an hour ago; it is now assembled and in use. I am very impressed with both the high standard of your product and the speed of the service. Thank you!" |
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Ken B. in Surrey, 07 June 2006
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| "Hi. Would just like to say thanks, I am very pleased with the chair and very impressed with your super service." |
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Denise L-H. in Manchester, 17 May 2006
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| "Thank you for your quick and efficient service. I was very pleased with the quality of the brown leather chair and the quick and reliable service that I received. I will be recommending you to my family and friends." |
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Susan N. in Cinderford, 09 May 2006
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| "Thank you we got it this morning bright and early for my sons birthday." |
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Ann C. in Cardiff, 11 April 2006
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| "Thanks a lot. Chair great, would definitely recommend for athritic backs. Looks great too." |
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Matthew G. in Hertfordshire, 06 April 2006
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| "Many thanks for the swift delivery of the chair - it arrived wihin 17 hours of ordering it!" |
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Greg H. in Essex, 05 April 2006
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| "Many thanks for sending out the replacement arm for my chair. I am very pleased with the chair and I look forward to doing business with you again as my operation grows." |
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John-Erik E. in Aberdeen, 28 March 2006
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| "Order received! Thanks very much. I am very happy with the service and order! Good job! Will be keeping you on my favourites." |
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Adrian B. in Broadstairs, 22 March 2006
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| "Chair has arrived. Thank you for your prompt service. All the best." |
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Jane K-B. in Warwick, 08 March 2006
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| "Just wanted to say that we are delighted with the office chair and very impressed with the speedy delivery. Best wishes." |
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Anita K. in Hampshire, 03 February 2006
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| "Thank you. I have received the chairs. Brilliant service and fast delivery. Also an excellent product." |
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Gareth B. in Ayrshire, 30 January 2006
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| "Just thought I'd drop you a quick note to let you know that the chair was delivered with no problems on Friday...had it up and assembled very quickly and it's excellent. Old chair is now firmly in the bin... Many thanks for your help with this order." |
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Des S. in Sussex, 26 January 2006
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"Wheels have been received and fitted they look realy good with the chrome legs. I am so pleased to have had the chair back in action. Many thanks for your help and service.
"I will always recommened your company on Price and After Sales Service it is nice to find another company that offers the same level of service as we offer but in another market." |
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Jan C. in Leicestershire, 24 January 2006
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| "Many thanks indeed for your excellent customer care – very refreshing to find someone who actually cares about their customers. I wish you every success with you business, and will definitely recommend you to people wanting chairs." |
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David & Julie H. in Nottinghamshire, 19 January 2006
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| "Just a quick note to let you know that the chair arrived this afternoon. Many thanks for your prompt and helpful service." |
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Susan M. in Northumberland, 18 January 2006
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| "The chair arrived today. I'd like to say what a great chair it is and what fantastic customer service you offer - and the fast delivery is amazing - I wish other companies were this efficient!" |
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Rob S. in London, 17 January 2006
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| "The Fulkrum has arrived -- thank you Bola for a very efficient service. It's just what the chiropractor ordered." |
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Roger F. in Bournemouth, 07 January 2006
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| "Many thanks for such good service as the chair arrived on Thursday. It was very easy to fit together and looks splendid in my wife's office. She has adjusted very quickly to the comfort and support it provides whilst she is at the computer. We will have no hesitation in recommending your company to other people. Yours sincerely, Roger." |
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Nick C. in Woking, 06 January 2006
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| "Just to say many thanks for your prompt service. The chair arrived today and fits the bill nicely. I will certainly have no hesitation in either making further purchases or in making recommendations to friends. A cracking service. Sincerely, Nick." |
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Carole W. in Carnforth, 06 January 2006
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"Hi, Thankyou the chair has arrived today, and I have to say it is Very Very nice!!"
When we asked Carole if we could use her comment as a Testimonial, here is what she wrote in reply:
"Yes by all means, I can maybe go one better than that though, - I am extremely pleased with my choice of supplier and home office chair. I have never dealt with such a polite company! Thankyou again." |
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John S. in Andover, 04 January 2006
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| "... I would like to thank you for the amount of time and effort that you put into the process in order for this to be completed satisfactorily. Many Thanks, John." |
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Anne D. in Somerset, 28 December 2005
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| "Just to let you know the Chair arrived safely and in good condition. It was actually a Christmas present for our son, who spends all his time on the computer, so it was important to get a good comfortable one. He is really pleased with it. Many thanks for your prompt response to my email. Happy New Year. Anne." |
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